850-769-1511

Billing Help

  1. How do I view my account information and manage my account online?
  2. What is a Guarantor Number?
  3. Can another family member access my online account?
  4. Can I still receive my paper statements if I enroll for online account management?
  5. Why is my e-mail address needed?
  6. Besides viewing my account and paying my bill online, what other resources are available from the site?
  7. Do I need to enroll in order to use these other resources?
  8. Will I be able to combine several open accounts for my different visits and pay them at once?
  9. Will I be able to view and pay my physician bills from the site?
  10. Do I need to establish an electronic payment method to be eligible for the online account manager?
  11. What specific type of electronic payment method can I use?
  12. Can I print a payment stub and send it in with my payment instead of paying electronically?
  1. How do I view my account information and manage my account online?

    In order to view your account information and make payments online, you must enroll by entering the guarantor social security number, birth date, email address and a password on the enrollment pages. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a change to your account.

    Top of Page

  2. What is a Guarantor Number?

    The Guarantor is the person responsible for payment of the account. Each Guarantor is given a Guarantor Number, which is used for assigning accounts that belong that guarantor. This number provides the access to your account information and is required to enroll for your online account. Once you are enrolled, you will only need to enter your social security number to access your account.

    Top of Page

  3. Can another family member access my online account?

    A family member can only access your account if you provide that person with your account Login and password. If two family members are responsible for payment of accounts, then each person will have a different Guarantor Number and be required to enroll separately.

    Top of Page

  4. Can I still receive my paper statements if I enroll for online account management?

    Yes. During the enrollment process, you will be asked if you would like to receive your statements online only, or continue receiving your statements through the mail. At any time, you may go to your patient profile in the 'My Account' section to change your preference.

    Top of Page

  5. Why is my e-mail address needed?

    We collect your e-mail address so we can notify you when there is activity in your account, such as insurance payments received, balance now due from you, or if for some reason one of your accounts has become past due.

    Top of Page

  6. Besides viewing my account and paying my bill online, what other resources are available from the site?

    In addition to managing and paying your account online, the hospital has included many helpful resources online to help you understand and manage the healthcare billing process. With the online account manager you can:

    Top of Page

  7. Do I need to enroll in order to use these other resources?

    No, you only need to enroll if you would like access to 'My Account' information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.

    Top of Page

  8. Will I be able to combine several open accounts for my different visits and pay them at once?

    Yes, as long as the accounts are within the same hospital, and are open, you will be able to view the billing information for each visit and pay with one click. If you have open accounts across more than one hospital, you will need to make separate payments.

    Top of Page

  9. Will I be able to view and pay my physician bills from the site?

    No, only your hospital bills will be available from the site.

    Top of Page

  10. Do I need to establish an electronic payment method to be eligible for the online account manager?

    No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.

    Top of Page

  11. What specific type of electronic payment method can I use?

    You can make payment electronically, via credit card or debit card.

    Top of Page

  12. Can I print a payment stub and send it in with my payment instead of paying electronically?

    Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the 'Print Payment Stub' option on the 'Make Payment' page.

    Top of Page